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Public Complaint Process Timeline

When the CPC makes adverse findings about the conduct of a member, it prepares an interim report setting out its findings and recommendations; this is sent to the Commissioner of the RCMP and the Minister of Public Safety. The RCMP Commissioner prepares a response – the Commissioner's Notice – in which he describes what action the RCMP has taken or will take in light of the findings and recommendations. The CPC then prepares its final report – the Final After Commissioner's Notice (FACN).

The CPC continues to press the RCMP for a quicker turnaround of their reports as these unreasonable delays not only undermine the right of RCMP members and complainants to a timely response, but also undermine the credibility of the RCMP's commitment to the public complaints process. The CPC urges the Commissioner of the RCMP to allocate the necessary human and financial resources to eliminate the RCMP backlog of Commissioner Notices within its current fiscal year.

Service Standards


CPC Current Service Standards
  Standard
Complaints 4 days
Requesting materials from RCMP 4 days
Review reports 120 days
FACN 30 days


Recommended RCMP Service Standards
  Standard
Investigate and deliver a report to the complainant 6 months
Forward relevant materials to the CPC for review cases 30 days
Provide Commissioner's Notice in response to CPC interim reports 30 days