Review of the RCMP's Public Complaint Records

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Part Two:
Trend Analysis: Findings and Recommendations in the Commission's Interim Reports

Recommendations

Recognizing the importance of Force-wide consistency and based on the findings of the analyses within the Review of the Record Project, the Commission recommends the following:

1. That the Professional Standards and External Review Directorate at RCMP Headquarters organize a Force-wide meeting of divisional Professional Standards Units and the Commission in order to discuss best practices and ways of improving efficiency and effectiveness in the public complaint process.
2. That the Professional Standards and External Review Directorate at RCMP Headquarters send out a directive clearly articulating:
   1. when it is appropriate to informally resolve improper use of force complaints and when it is not;
   2. how public complaints defined under Part VII of the RCMP Act are to be processed when the complainant raises statutory offence allegations; and
   3. when it is appropriate to terminate a public complaint under the RCMP Act and what information must be included in a Notice of Direction.
3. That the RCMP implement a more efficient means of tracking public complaints and that Divisions and detachments provide the Commission with a copy of all of the outstanding complaint dispositions.
4. That the RCMP ensure that those tasked with capturing public complaints and writing complaint dispositions be appropriately trained and that manuals related to the public complaint process be immediately updated to ensure a standardized national approach.
5. That the RCMP commit to improving its service standards by implementing ways to reduce wait times and increase processing times for complaint dispositions.
6. That the RCMP ensure that all of the complaint dispositions be provided to the Commission concurrent to being provided to the member and the complainant.

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