Enquiries, Informal Resolutions and Complaints
Much of the Commission's work centres on providing direct assistance to people who are concerned about the actions of the RCMP.
When a person contacts the Commission with a potential complaint, depending on the nature of the contact, there are three general processes available:
The CPC national intake office in Surrey, British Columbia, has seen a steady increase in complaints over the past three years. Specifically, it processed 3,764 general enquiries, alternative dispute resolutions ("ADRs"), and formal complaints against the RCMP this year. While the overall number of complaints against the RCMP (i.e. the total of those lodged directly with the RCMP and CPC) have remained relatively constant, complaints sent directly to the CPC have increased by a total of 43% over the past two years.
Total Enquiries, Alternative Dispute Resolutions and Complaints
