Enquiries, Informal Resolutions and Complaints
Much of the Commission's work centres on providing direct assistance to people who are concerned about the actions of the RCMP.
When a person contacts the Commission with a potential complaint, depending on the nature of the contact, there are three general processes available:
The CPC national intake office in Surrey, British Columbia, continues to experience increasing workload. Specifically, it processed 3,875 general enquiries, alternative resolutions ("ADRs"), and formal complaints against the RCMP this year. As the following chart illustrates, this represents a 20% increase from last year. Over the past two years formal complaints have increased by a total of 86%.
Total Enquiries, Alternative Dispute Resolutions and Complaints
