120-day Review Service Standard

Both the CPC and the RCMP have responsibilities in meeting the 120-day service standard, which consists of three distinct steps.

First, the CPC processes the complainant's request that the matter be reviewed. The CPC clarifies with the complainant what aspects of the RCMP response he or she is not satisfied with and requests all the investigation materials from the RCMP.

Second, the RCMP sends the investigation materials to the CPC. Given that the substantive work, that is, the investigation and report to the complainant, has been completed, this step is administrative in nature and consists largely of photocopying the materials.

Finally, the CPC is responsible for the third component of the 120-day service standard. Once it receives the investigation materials from the RCMP, it prepares and completes a final or interim report.

*The 120-day standard is based on the assumption that 30 days is a reasonable period in which to complete the administrative work required.