Meeting the 4-day Service Standard

Intent on further improving business practices, on August 1, 2007, the Commission introduced a 4-day service standard of

• receiving a complaint
• finalizing the information
• forwarding that information to the RCMP for investigation.

Internal business process improvements, coupled with the implementation of secure electronic transmission to the RCMP, have dramatically shortened the time required to process formal complaints. At the beginning of the fiscal year it took an average of almost 11 days before the RCMP would receive the formal complaint for processing. By year end, this figure was reduced to an average of just 3.1 days.