Service Standards

In 2007, the CPC completed the implementation of performance-based service standards for each step of the complaints and review process.

Although both the number of complaints initiated with the CPC and the number of reviews requested by complainants continues to increase substantially, the CPC continues to meet its performance targets for all of these service standards.

In addition, the CPC has improved its systems for the tracking of work done by both the CPC and the RCMP throughout the public complaints process. These improvements have enhanced the ability of complainants, RCMP members and Canadians to hold the CPC and the RCMP accountable for a timely response to public complaints.

1. Meeting the 4-day Service Standard
2. 120-day Review Service Standard
3. Complaint Process Flowchart